A-Point — Request Account Deletion

Application: A-Point | Developer: HKNEX Limited

Required Overview

This page explains how A-Point users can request to permanently delete their A-Point account and associated personal data. A-Point is developed and operated by HKNEX Limited, the same developer name shown in the Google Play Store listing.

Important: Deleting your A-Point account is irreversible. Your wallet balance, vouchers, transaction history, KYC documents and profile data will be permanently erased after the mandatory retention period described below.

Step-by-step How to delete your A-Point account

Open the A-Point mobile app on your Android or iOS device and sign in with the account you want to delete (email + password / FaceID / biometric login).
Go to Personal Center. Tap the profile tab (bottom right) to open the Personal Center (/personal-center screen in the A-Point app).
Tap "Delete Account". Scroll the Personal Center menu and tap the Delete Account item — this navigates to the in-app deletion page (/delete-account route).
Read the warnings, confirm and submit. The in-app page shows 3 warning notices, a final reminder and a confirmation dialog. Tap Confirm Delete. Your signed access token is sent to the A-Point backend, which calls the deleteMember API and queues the account for soft-deletion.
Alternative email request (if you cannot log in). Send a deletion request from your registered email address to support@a-point.store with subject line Account Deletion Request. Include your full name, registered email and the last 4 digits of any registered A-Point card for manual identity verification. Response time: within 5 business days.

Email A-Point Support Developer Homepage (HKNEX Limited)

Data inventory Data that is deleted & data that is retained

Permanently deleted

Data type	Examples
User profile	Display name, avatar, phone, address, birth date
Authentication data	Email/password hash, FaceID binding, refresh tokens
KYC documents	ID card selfies, proof-of-address uploads
Wallet & vouchers	Wallet balance (HKD/USD/SGD/EUR), vouchers, points
Transaction records	Payments, top-ups, redemptions, NFC card logs
Chat / support tickets	Messages, attachments, support case notes

Temporarily retained (required by law)

Data type	Retention period & reason
Financial / payment ledger	Retained 7 years from deletion date to comply with Hong Kong Anti-Money Laundering (AMLO) and tax audit requirements; then permanently erased.
Fraud / abuse log (hashed identifiers only)	Retained 2 years to prevent re-registration by bad actors; hashed, not reversible to personal data.
Tax invoices & receipts	Retained 7 years by our accounting system per Hong Kong Inland Revenue Ordinance; then shredded.

Last updated: 17 September 2026. Developer entity: HKNEX Limited. App name on Google Play: A-Point. In-app deletion route for logged-in users: Personal Center → Delete Account → Confirm Delete.